Cronbach Alpha and Related Statistics
Items	Cronbach Alpha	Std. Alpha	G6(smc)	Average R
All itmes	0.7583	0.8023	0.8122	0.2695
Intro excluded	0.7454	0.7928	0.8031	0.2767
EyeContact excluded	0.7277	0.772	0.7806	0.253
BodyLanguage excluded	0.7307	0.7745	0.7793	0.2556
Voice excluded	0.7407	0.7869	0.7954	0.2697
Questioning excluded	0.734	0.7878	0.7982	0.2707
Jargon excluded	0.8084	0.8189	0.8224	0.3113
PhysicalTouch excluded	0.7433	0.7906	0.7997	0.274
Empathy excluded	0.72	0.7706	0.7787	0.2515
SeeksPP excluded	0.7261	0.7794	0.7862	0.2611
DataCollection excluded	0.7334	0.7868	0.7948	0.2696
Explanation excluded	0.7323	0.7883	0.7948	0.2713